Refund policy
Returns and refunds
We stand behind what we make. If something is wrong, we will fix it. If you change your mind, we will take it back within the window below, as long as it comes back in sellable condition.
Window
You have 30 days from the day you receive the order to start a return.
EU and UK customers also have the withdrawal rights required by law on those orders. Where those rights apply, they control if they are broader than this policy.
What we take back
- Unused, in the same condition you received it
- In the original packaging, with all parts and inserts
- Purchased from futl.us
Start the return before you ship anything. Email store@futl.us or request a return from your account on futl.us. We will send return instructions. Packages sent back without a return request may be refused.
What we do not take back
- Gift cards
- Items returned incomplete, used, damaged by the customer, or missing parts
- Returns started after the window above, except where the law requires us to accept them
Sale and promotional items follow the same 30-day window unless the law requires a longer one.
Damaged, defective, or wrong item
Inspect the order when it arrives. If something is damaged, defective, or not what you ordered, email store@futl.us right away with your order number and photos. We will replace it or refund it. You should not have to pay return shipping on a problem we caused.
How refunds work
We inspect the return when it arrives. If it is approved, we refund the product price to the original payment method, usually within 10 business days of approval. Your bank or card issuer may take additional time to show the credit.
We do not refund outbound shipping on change-of-mind returns.
If you have not seen the credit 15 business days after we confirm the refund, email store@futl.us.
United States and Canada
Return shipping on a change-of-mind return is the customer’s responsibility unless we tell you otherwise.
United Kingdom, European Union, and Australia
International change-of-mind returns: the customer pays return freight to us unless the item is damaged, defective, or incorrect.
Taxes and import charges collected at checkout on those orders are handled with the order. On Managed Markets orders, Global-e is the merchant of record and processes the customer-facing sale, including applicable VAT or GST. Refunds on those orders follow that checkout.
Do not refuse the parcel at the door to “return” it. That can still leave you charged for shipping and customs handling. Contact us and we will start a proper return.
Replacements
If a part is missing or breaks under normal use, email store@futl.us. We back what we sell.
Questions
FŪTL LLC
St. George, Utah, USA